The Crucial Role of CIOs in Educating and Collaborating on IT Decisions One role that IT serves is maintenance inside of the organization. The role of the CIO/IT Director many times is speaking and educating individuals within the organization on why certain IT decisions are made. These are not siloed decisions but are instead collaborative and fully vetted from the business side. Sometimes they look unnecessary, but in reality they are. Most IT departments have more work than they can handle and are not looking to add on additional unnecessary work onto their plate. Which means that when specific IT