The Cornerstone of Efficiency and Consistency How many times have we all been here? One individual knows how to go through the entire process (whatever that process may be) and that’s that. The information lives in their head. Sometimes it’s inadvertent and other times it’s intentional. After all, you can’t fire John if he’s the only person that knows how to do this, right? That’s more on the negative side. Most of the time, it’s just something that people don’t have time to create, or don’t make time to create. They’re busy with other tasks and don’t see the